Browse our most frequently asked questions list below to learn everything you need to know!
Before you rent please understand that we may be unable to deliver under circumstances such as: Steep slopes, gates or pathways under 3 feet wide, not enough setup area, an unsafe setup area, stairs along dolly path, or no accessible power.
ALL DAY RENTALS
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
The price displayed for rentals includes setup and take down. There is a fuel surcharge based on zip code that is applied during the checkout process.
Everything! Our rentals are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (100ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces are anchored with sandbags.
We serve New Braunfels, San Antonio, San Marcos, Spring Branch, Canyon Lake, Bulverde, Cibolo, Converse, Schertz, Seguin and surrounding areas. Please note, delivery fees may apply.
What is your policy if there is inclement weather?
Inflatables cannot be used if there in high winds, The morning of your event, we will monitor the weather to see what is predicted in the forecast. We will predict based on the wind forecast if we will cancel your rental if we cancel and you will receive a refund. If you decide to cancel your event, it Must be 2 weeks in advance to receive FULL refund. If it is after the two weeks you will receive an Ecredit for reschedule . Please note: we MUST keep safety in mind at all times, so Entertainment Haus reserves the right to cancel your rental due to inclement weather at any time.
Rain
**We do not cancel for rain**
If you decide to cancel your event, it Must be 2 weeks in advance to receive FULL refund. If it is after the two weeks you will receive an Ecredit for reschedule .
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.